Your Account

How can I create or manage my account?
Before you can start ordering products in our webshop, you must create an account. Simply click on "Login" to register. You will need to provide your email address to receive a unique 6-digit code. Please check your email and use this code to create your account.

You can check and update your account information by logging in to your account. If you still have questions please contact Voges Support. 

Where do I enter my VAT number?
Before making purchases for a business, you can enter your VAT number in your account. Log in to your account and find the 'VAT' field in your dashboard. Make sure to enter the correct VAT number there, as this is the number that will appear on your invoice.

How are my data and privacy protected?
Voges respects your privacy, and recognizes your concern for the way your personal information is handled and shared. We commit to ensuring your complete trust and satisfaction in the way we use your information. By using the Voges websites, you are agreeing to our Privacy Policy, which may be viewed here.

The Voges webshop is a secure place to shop. Your payment is processed by SSL (Secure Socket Layer) technology to keep your credit card information safe, and uses encryption to protect transmitted data. We will never pass your credit card number through e-mail. For greater protection of your card, we ask that even when purchasing with your saved credit card numbers, you enter the last 4 digits of the number. This measure protects your card number if you forget to sign off from our site after making a purchase. To ensure that all of your personal information is kept safe, it is important for you to sign off once you are finished using the site, and close down the browser window if you are on a public or shared computer.

Shopping

Order Status
To check the status of an order, please login to your account. If you still have questions please contact Voges Support. Name, ZIP code, and Order number required.

Cancel or change order
You can cancel or alter your order up until you submit the order. If your order has already been submitted, please contact the Customer Service Center at +31 252 515265 (from 08.00 to 17.00 hours, CET Monday through Friday (except holidays), to cancel or alter the order.

Payment

To secure your online payments, we cooperate with Mollie. As market leader in the field of online payments in e-commerce, Mollie guarantees the 100% safe handling of your order.

Whether you use online money transfers, visa or other methods, the transaction is always handled via a firewall-secured site right between you and Mollie. Neither Voges nor others get to see your card number or other information. Mollie verifies among other things the validity of your card, card number and the access rights of your credit card, and passes this on to the Voges when everything is cleared and the payment is taking place. This way, your order is immediately validated and we can proceed with sending your shipment. 

You can pay via: iDeal, credit card or PayPal. No transaction costs will be charged to you when completing the online payment. All orders must be paid upfront. 

Shipping & Pickup

How much is shipping and delivery?
Pop your items in the shopping cart as you browse our webshop and proceed to the cart page. While visiting your cart, you'll be able to view an estimated shipping cost for the chosen items before heading to the checkout to place an order. From there, once you've provided the delivery address and chosen a shipping method the final costs will be calculated and shown on screen. You don't need to complete the order just yet, as there are still a few more details that need to be entered before the order is finalised. 

Who will deliver my order?
We rely on a network of external shipping partners around the world including the long-haul capabilities of UPS, FedEx, GLS, as well as the distribution expertise of local postal services to get your order to your doorstep as soon as possible. For this reason, tracking is not always available. If your order is being sent by a trackable service, these details will be included on the shipping email we send you, and also on your orders page.

When will I get my product?
If an order is placed after 2PM CET, the order will be processed the following day. Once processed by the warehouse, the order will be delivered based upon the shipping method you selected.

What if my order is later than expected?
If your order hasn't reached you within the expected number of business days, the best first step is to contact your local post office in case they are holding the package for you. You'd be surprised how often this is the case! You can check on the progress of your order up until it gets shipped over here. If you feel that your order is taking much longer than it should and your local post office was not able to help, contact us and we'll see what we can do. When contacting us, please let us know your order number and the full correct delivery address so we can help you as soon as possible.

Can I pick up my order in the store?
Choose Store Pickup if you would like to collect the goods yourself or let a courier of your choice collect the goods for you. Store pickup is valid only during the store’s normal operating hours and only for orders confirmed via a Store Pickup Notification email. Most orders are ready within two hours; however, please allow for extra processing time for items requiring assembly or for large orders.

Returns & Replacements

How do I make a return?
If you're not happy with your order, please contact us as soon as possible. In all cases we'll ask you to provide photographs of the item, including a close up of any tags/labels. To help us respond to you quickly, please include the order number in your message to us. We have a money-back satisfaction guarantee, so whatever the problem, we're happy to work with you to fix it.

Do I have to pay for Return Shipping?
We do sometimes charge for return shipping.

How do I make a Return?
To initiate a return, please call our Customer Service Center at +31 252 515265, from 08.00 to 17.30 hours CET Monday through Friday. The Customer Service representative will send you a prepaid shipping label and Return Merchandise Authorization number (RMA #).

How long does it take for Returns/Exchanges to process?
Once we receive the unit back at the warehouse, Returns /Exchanges can take up to 4 business days to process and complete.